Terms of Service

Acceptance of terms

These Terms of Service ("Terms") govern your access to and use of the Light Wave Experts website, patient acquisition program, and any related software, platforms, or services provided by Light Wave Experts ("Light Wave Experts", "we", "us"). By using our website, booking a strategy call, or signing a program agreement with us, you agree to be bound by these Terms.

If you are entering into these Terms on behalf of a clinic, practice, or other entity, you represent that you have authority to bind that entity. In that case, "you" means both you personally and the entity.

The program and services

Light Wave Experts provides a patient acquisition and marketing infrastructure program for longevity, hormone, peptide, and optimization clinics, which may include any or all of the following components:

• Strategy, compliance review, and creative production for paid advertising campaigns.
• Deployment of landing pages, funnels, and patient acquisition infrastructure.
• Configuration and operation of AI voice and SMS agents for lead handling.
• GoHighLevel build and integration with practice management systems.
• Dead lead reactivation campaigns and nurture sequence deployment.
• Ongoing strategic and operational support during the engagement.

The specific services included in your engagement are set out in your written program agreement. These Terms apply in addition to that agreement. If there is a conflict, the program agreement controls.

Eligibility and representations

You represent and warrant that:

• You are at least 18 years old and capable of forming a legally binding contract.
• You own or are duly authorized to operate the clinic or practice that will receive services.
• Your clinic holds all licenses, registrations, and authorizations required to provide the services it offers patients in its jurisdictions.
• The treatments, products, and offers you direct us to market on your behalf are lawful and properly substantiated.
• You have obtained all consents required to share patient and lead information with us for the purposes of receiving our services.

Accounts and your responsibilities

When you are onboarded as a client, you may receive login credentials for our systems or platforms. You are responsible for:

• Keeping your credentials confidential and not sharing them outside authorized members of your team.
• All activity that occurs under your accounts.
• Notifying us promptly of any unauthorized access or suspected security issue.
• Providing accurate, current, and complete information when requested.

Regulatory compliance

Healthcare and longevity medicine marketing is a highly regulated field. We review all creative assets and landing pages before launch and will not knowingly approve content that violates advertising platform medical-claims policy or applicable law.

You remain ultimately responsible for the clinical and regulatory soundness of your offers. Specifically, you agree that:

• You are responsible for the lawfulness, safety, and efficacy of the treatments you offer, and for compliance with applicable health authorities and regulations in your jurisdiction.
• You will provide truthful and substantiated information about your treatments, outcomes, and pricing.
• You will not direct us to make claims that you know or should know are false, misleading, or unsupported.
• You will maintain appropriate professional liability and other insurance for your practice.

Fees, billing, and refunds

The fees for our services are set out in your program agreement. Unless that agreement says otherwise:

• Program fees are billed in advance on the schedule stated in your agreement and are non-refundable once a billing period has begun, subject to any guarantee terms in your agreement.
• Advertising spend is separate from program fees and is paid directly by you to the advertising platform, or billed at cost when we manage media buys on your behalf.
• Pass-through infrastructure costs such as AI agent call minutes are billed at cost and reported monthly.
• Late payments may accrue interest at the lesser of 1.5% per month or the maximum permitted by applicable law.
• You authorize us to charge your designated payment method for all fees as they come due.

Intellectual property

Our methods, frameworks, templates, software, AI agent configurations, compliance playbooks, training materials, and all associated trademarks and copyrights are owned by us and protected by intellectual property law.

Subject to your full payment and ongoing compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable license to use the deliverables we produce for your clinic for the purpose of operating your practice.

On completion of the engagement

• You retain ownership of your clinic's brand assets, patient records, ad account, and customer relationships.
• You receive a perpetual license to continue using the landing pages, creative, copy, and GHL automations we built specifically for your clinic.
• We retain ownership of our underlying methods, templates, software, and trade secrets.
• We may continue to use aggregated, de-identified performance data for benchmarking and program improvement.

Your content and license to us

You may provide us with content — brand assets, photos, testimonials, copy, clinical information — for use in our work for you. You grant us a non-exclusive, worldwide license to use, reproduce, modify, and display that content solely for the purpose of providing services to you and, with your consent, for case study or testimonial use.

You represent that you have the rights to grant this license and that your content does not infringe any third party's rights or violate any law.

Confidentiality

Each party may receive non-public information from the other ("Confidential Information") during the engagement. Each party agrees to use the other's Confidential Information only to perform under these Terms and to protect it with at least the same care it uses for its own confidential information — and no less than reasonable care.

Confidential Information does not include information that is publicly available, was known to the receiving party without restriction prior to disclosure, or is independently developed without use of the disclosing party's information.

Third-party services

Our services rely on third-party platforms including Meta, Google, payment processors, telephony providers, GoHighLevel, financing partners, and AI providers. Your use of those platforms is subject to their own terms and policies, and we are not responsible for their availability, performance, or actions.

Where you instruct us to act on a platform on your behalf, you remain responsible for compliance with that platform's terms.

Disclaimers and no guarantees of results

We do not believe in get-rich-quick programs or shortcuts. We do not and cannot guarantee any specific business, financial, or patient-acquisition outcome beyond what is expressly stated in your program agreement. Results depend on many factors outside our control, including your offer, your geography, your clinical and operational execution, and overall market conditions.

Any financial numbers, case studies, or testimonials shown on our website are illustrative of what motivated clients have achieved and are not representative of typical results. Testimonials are real, unedited statements from real clients but should not be relied on as a promise of similar results for your practice.

Limitation of liability

These limitations do not apply to either party's indemnification obligations, breaches of confidentiality, infringement of intellectual property rights, or liability that cannot be excluded under applicable law.

Indemnification

You agree to indemnify and hold us harmless from any third-party claims, damages, fines, or expenses — including reasonable attorneys' fees — arising from:

• The treatments, products, or services you provide to patients.
• Your breach of these Terms or your representations.
• The content, claims, or offers you direct us to publish on your behalf.
• Your violation of any applicable law or third-party right.

We will indemnify you from third-party claims that our services, as delivered by us, infringe a third party's intellectual property rights, subject to standard notice, cooperation, and control-of-defense requirements.

Term and termination

Your engagement begins when you sign your program agreement and continues for the term stated in that agreement. Either party may terminate for material breach with thirty (30) days' written notice and an opportunity to cure. We may suspend or terminate immediately if we reasonably believe continued service would expose us to legal or regulatory risk.

On termination

• You must pay all fees accrued through the termination date.
• We will return or assist you in retrieving your data within a commercially reasonable period.
• The license to continue using deliverables produced for you survives, subject to your full payment.
• Provisions that by their nature should survive — including IP, confidentiality, disclaimers, liability, indemnity, and disputes — survive termination.

Disputes and governing law

These Terms are governed by the laws of the United Arab Emirates, without regard to its conflict-of-laws principles. All proceedings, documentation, and communications in connection with any dispute shall be conducted exclusively in the English language.

Any dispute arising out of or relating to these Terms or our services will be resolved exclusively by binding arbitration under UAE arbitration law and applicable international arbitration rules, conducted in English. Judgment on the award may be entered in any court of competent jurisdiction. Either party may seek injunctive or other equitable relief in court for actual or threatened infringement of intellectual property or breach of confidentiality.

You and we agree that any dispute will be brought on an individual basis only — not as a class, collective, or representative action. If this class-waiver is found unenforceable, the arbitration provision will be void as to the affected dispute only.

Miscellaneous

Contact us

Questions about these Terms? We're happy to help.